TRANSLATION AGENCY MANAGEMENT - HOW TO OPTIMIZE ITS EFFECTIVENESS?

25 September 2019

In the age of globalisation and the need for an efficient flow of information, the number of texts that need to be translated is enormous. Translation agencies are in charge of this. Their core, apart from the organizational structure, is made up of qualified translators. However, in addition to their skills, the effectiveness of their work depends on an appropriate translation agency management system.

What can be automated in a translation agency?

The work of a translator is usually based on an activity within a specific project. As you can guess, their number is very large when the company has a large staff and supports many languages. In order to facilitate their work, translation agencies decide to implement appropriate systems and programs that make many management issues automatic. This enables translators to complete a specific project in the shortest possible time and thus increases the level of competitiveness of the agency that employs them.

The management of a translation agency can be improved in principle at three levels. The first one includes contacts with clients, i.e. creating databases of current and potential clients, automatic translation pricing. The second group concerns the channels of information flow within the company, i.e. adjusting the project to the availability of a translator and remote work in the so-called "cloud". The third category already refers to the projects themselves and includes action on the files provided, i.e. the analysis of the text in terms of difficulty, number of characters or words and immediate recognition of the language in which it is written.

How to improve the management of a translation agency?

The dynamic development of the translation market and the popularization of the career path in this field have resulted in the creation of software facilitating work in translation agencies. XTRF is a popular tool used to automate processes taking place in a company. With a large number of realized projects, this tool significantly increases the efficiency of employees and ensures high quality and punctuality of services. This automatic translation agency management system is designed to streamline the entire project process, from translation pricing to billing and invoicing. XTRF allows for maximum automation of translation work, enables control of each project and facilitates cooperation between the client, project manager and service vendor.

The implementation of the management support system is used by all stakeholders of the office. Employed translators can do the translation anywhere as the program will enable their superiors to control the project remotely. This allows you to reduce your business expenses for renting or buying premises. On the other hand, those who want to receive a translation will receive a quote and a final result in a relatively short time, which will increase the level of satisfaction with the agency's services.